Rochester Institute of Technology
Rochester Institute of Technology

Rochester Institute of Technology

Master of Science in Service Leadership & Innovation

Transformation through leadership.

Success in today’s global economy requires organizations to have visionary leadership, a 360-degree view of customers, and the ability to formulate and execute strategic initiatives. This one-of-a-kind graduate program will help prepare you to transform your organization by using innovation to drive measurable outcomes. Our graduates anticipate the future and see opportunities to position their organizations—and themselves—to reach new levels of success in a constantly changing world.

The Master's in Service Leadership and Innovation is awarded upon successful completion of 36 credit hours culminating in a comprehensive examination or capstone project. The program is completed in a combination of day and evening classes, and online learning. Our world-class Professors delivering classes are the same as at RIT NY, and fly in to deliver the program, ensuring you receive the most up to date learning experience equal to classmates in the US.  Further classroom teaching and follow up support is offered through virtual classroom/videoconferencing located in Dubai and New York simultaneously with Professors.

Flexible Timings: Class schedules cater to working professionals, providing intensive seminars offered in the evening and on weekends.

Thes program will equip you with the following skills:

  • Creating and innovating new service ideas, practices, and policies
  • Building and utilizing sophisticated human capital assets wisely
  • Designing, aligning and implementing new strategic focus
  • Building experiences the customer values
  • Application of leadership concepts to produce superior performance outcomes
Required Credit Hours: minimum 42 hours

Entry Requirements

Application Timeline

Admissions for Spring & Fall 2018 now open. Applications and all supporting documentation should be submitted directly to RIT Dubai. Only after all the supporting documents have been submitted, then complete applications will be forwarded to the Graduate Department Committee in Rochester, U.S.A. for an admission decision. Students will be notified of the admission decision in a timely manner after their application is complete.

Transfer Credit

A maximum of nine quarter credit hours in a 45-credit hour program or 12 quarter credit hours in a 48 or more credit hour program may be awarded as transfer credit from other institutions. A written request for transfer credit must be made at the time of application for graduate student status, and will be evaluated on an individual basis by the RIT academic admissions review committee.

Bachelor's degree

Students must hold, or currently be completing, a bachelor's degree, or the U.S. equivalent granted by an accredited college or university. Original transcripts must be submitted to RIT for evaluation with certified English translation of transcripts required.

Academic performance

Students must satisfy standard RIT requirements for academic performance, approximately a 'B' average (3.0 on a 4.0) scale in undergraduate studies.

Undergraduate pre-requisites

Students must meet all appropriate undergraduate pre-requisites: Applicants to the Engineering masters programs should have an undergraduate bachelor's degree in the same discipline or area of engineering, or an area closely related to the area they wish to study. Applicants to the Networking and Systems Administration MS program should have a solid educational or employment record in networking, security and systems administration. Candidates for the MBA program must possess prerequisite knowledge and skills at the introductory course level in the following areas: algebra, probability and statistics, and basic computer literacy. Applicants to the MS Service Leadership and Innovation program should have a solid educational or employment record in any field upon admission evaluation.


Applicants must submit a resume (C.V) to demonstrate professional work experience in the desired area of study.

English Language Proficiency

All applicants to the master's degree programs are required to meet the English language requirement for graduate study at RIT by completing one of the following: Submit an official score from the Test of English as a Foreign Language (TOEFL) with a score of at least 550 paper based, 213 computer based, or 79 internet based. For information on the TOEFL, visit Submit an official score from the International English Language Testing System (IELTS) exam with a score of at least Band 6.5. For information on the IELTS exam, visit Students whose native language is English, or who have studied at the college or university level in the US or an English speaking country are still required to take the TOEFL or IELTS language exam due to a requirement by the Ministry of Higher Education in UAE as RIT is now accredited by the Ministry of Higher Education in UAE and is Internationally recognized. Students that do not meet RIT NY's and the UAE Ministry of Higher Education TOEFL or IELTS score requirement can enter our English Language Center prior to beginning the program